---
title: "Change robot status to \"Not Available\" before update"
url: "https://docs.robotiq.ai/en/article/change-robot-status-to-not-available"
language: "en"
last_updated: "2026-03-10T13:06:40.505Z"
---

# Change robot status to "Not Available" before update

Before you manually update your Robotiq.ai robot, you need to set its status to "Not Available." This stops the robot from starting new tasks while it's being updated.

## What You'll Need

-   Access to the robot's virtual machine (VM)
-   Administrator permissions on the VM

## How to Change Robot Status to "Not Available"

Follow these steps on your robot's virtual machine to stop the Robotiq.ai Gatekeeper service.

### Step 1: Open Services

1.  On the robot's virtual machine, type "Services" into the Windows search bar.
2.  Click to open the **Services** desktop app.

![](https://cdn-assets.productfruits.com/b0607387-1e2f-44ae-8d8a-83bd5ce35b6c)

### Step 2: Stop Robotiq.ai Gatekeeper

1.  In the Services window, find **Robotiq.ai Gatekeeper**.
2.  Right-click on **Robotiq.ai Gatekeeper**.
3.  Choose **Stop** from the menu.

**Important:** Make sure the service status shows "Stopped" before you update the robot.

![](https://cdn-assets.productfruits.com/5a1cedd5-012c-496a-ad05-06b350974a03)

## Related Articles

-   [Robot Monitoring Tool](https://docs.robotiq.ai/en/article/robot-monitoring-tool)
-   [Download development robot](https://docs.robotiq.ai/en/article/download-development-robot)
-   [Installation unattended robot](https://docs.robotiq.ai/en/article/installation-unattended-robot)

## Need Help?

Can't find what you're looking for? Join the [Robotiq Community](https://community.robotiq.ai/home/) to get help from other users and the Robotiq team.